Ledger Live Desktop® — secure Troubleshooting & FAQ

Ledger Live Desktop® — secure Troubleshooting & FAQ. Find clear troubleshooting steps for common Ledger Live Desktop® issues: device detection, firmware updates, account sync, transaction signing failures, plus official support links and safety warnings.

Device not detected — what to do

Check cable and USB port, try original USB cable, confirm OS permissions, and ensure Ledger Live Desktop® and device firmware are up to date. Official troubleshooting steps: Ledger Support.

Firmware update failed

If a firmware update interrupts, follow official recovery steps on Ledger support and avoid untrusted recovery tools. If unsure, open a support request via official channels.

Missing accounts or balances

Use the 'Add account' flow in Ledger Live Desktop® to rescan and add missing asset accounts. Do not re-initialize your device or re-enter your recovery phrase into any software.

Official resources: support.ledger.com, Ledger Live official, Ledger Blog.